A national agency partnered with Intarmour to rebuild its public service portal using cloud-native automation—scaling securely, eliminating downtime, and embedding compliance by design.
The Opportunity
A national agency operated one of the most critical digital platforms in the country—serving millions of citizens with access to applications, records, and public services. As demand surged, the infrastructure struggled to keep pace.
Manual deployments, fixed-capacity servers, and fragmented monitoring created recurring downtime during peak usage. Compliance with cybersecurity and data protection mandates was increasingly difficult to sustain.
With a clear mandate from executive leadership, the agency sought to transform its platform into a modern, scalable, and compliant environment—without interrupting operations.
The Solution
Cloud-native automation to scale securely and stay in control
Intarmour designed and delivered a full modernization strategy centered on automation, observability, and secure-by-default architecture. The solution stack included:
Kubernetes for dynamic orchestration and self-healing scalability
Terraform to manage cloud infrastructure with traceability and repeatability
GitOps for automated, version-controlled deployments
Prometheus + Grafana for proactive monitoring and real-time alerts
Security was embedded—not added later.
Container images were scanned at every build. IAM roles followed strict least-privilege rules. Network policies enforced micro-segmentation. All deployments were tied to pipeline-based approvals and centralized logging.
The Impact
Scalability, stability, and transparency as standard
The results were immediate and measurable:
The portal scaled seamlessly during seasonal peaks and national service rollouts
Deployment frequency increased from once a month to multiple times per day
MTTR (mean time to recovery) decreased by over 65%
Security controls passed third-party audit without remediation
Stakeholders gained real-time visibility into usage, incidents, and compliance posture
Most importantly, the technical transformation catalyzed a cultural shift. Teams embraced automation not as a threat, but as a tool to improve velocity, reliability, and shared accountability.
Compliance by Design
Operating under NIS2, national cybersecurity law, and GDPR, the platform integrated governance from day one:
Automated audit logs across services and deployments
Encrypted secrets management with rotation policies
SSO and MFA enforcement for all roles with access to sensitive operations
Backup and data residency policies aligned with national jurisdiction
Infrastructure drift detection ensured that what was deployed matched what was declared, at all times.
Looking Ahead
The agency now treats infrastructure as strategic capability—not a cost center. New services are launched faster. Risks are detected earlier. Deployments are trusted more deeply.
By aligning technology with regulation and public trust, Intarmour helped turn a fragile legacy platform into a resilient, scalable foundation for digital public service.
