At Intarmour, we believe that strategic technology services must be built on a foundation of trust, consistency, and accountability. While not contractually binding in nature, this Service Commitment outlines the operational standards and engagement practices that clients, partners, and stakeholders can expect when working with us. It reflects our internal governance model and our dedication to maintaining high levels of service quality, responsiveness, and ethical conduct across all areas of delivery.
Availability and Responsiveness
Our engagements span critical sectors and high-sensitivity domains. As such, availability and reactivity are central to our operating model.
We aim to ensure:
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High availability of advisory and support services during agreed operational windows
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Clear escalation paths in case of critical events or blocker incidents
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Transparent communication and scheduled briefings for high-impact or time-sensitive deliverables
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Optional priority access for enterprise clients under recurring or strategic engagements
While we do not offer a public SLA by default, bespoke uptime and response frameworks are negotiable within project-specific agreements.
Delivery Conduct and Professional Integrity
We conduct all services with a focus on:
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Clarity of scope: Each engagement begins with an explicitly defined scope, including deliverables, timelines, and responsible parties.
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Documentation-first approach: All recommendations, deployments, and assessments are accompanied by written documentation and records.
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Client autonomy: We provide expert guidance and operational frameworks without vendor lock-in or opaque dependencies.
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Duty of care: We exercise diligence in all work performed, including appropriate security validation, testing, and review.
We avoid overselling, commit only to what we can execute with excellence, and operate with full respect for client confidentiality and business context.
Incident Handling and Escalation
In the event of incidents affecting deliverables, availability, or critical security exposure, Intarmour activates an internal triage and escalation workflow involving:
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Primary consultant or technical lead
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Assigned project coordinator
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Executive contact (if applicable)
Where required, clients are notified with initial context within 24 hours, followed by updates at agreed intervals until full remediation or closure. Reports are documented and archived for accountability.
Data and Information Handling
All information shared with Intarmour is treated as confidential unless otherwise agreed in writing. Our data handling aligns with GDPR, ISO 27001-aligned principles, and—where applicable—client-specific regulatory requirements. No client data is stored or processed outside secure, jurisdiction-compliant environments.
We do not sub-contract without prior consent, and we never sell, share, or reuse information disclosed during professional engagements.
Questions and Engagements
We encourage potential and existing clients to engage with us proactively regarding expectations, constraints, and risk boundaries.
For service-related questions or to request a tailored operational framework, please contact:
delivery@intarmour.com